Your Privacy at 18gl — What We Collect and How We Use It

This Privacy Policy applies to all users of the 18gl platform — the website at 18gl.vu and the 18gl mobile app for Android and iOS. It explains the types of personal information we collect, why we collect it, how we use and protect it, and the choices available to you regarding your data.

By registering an account on 18gl, you acknowledge that you have read this Privacy Policy and consent to the collection and processing of your personal information as described here. If you do not agree with how we handle data, you should not register or continue to use the platform.

This policy may be updated from time to time. When changes are made, the "Last updated" date at the top of this page will reflect the revision date. Continued use of 18gl after a policy update constitutes your acceptance of the revised terms.

18gl collects personal information from you in several ways — directly when you register and use the platform, and automatically as you interact with the website or app.

Information you provide directly:

• Registration details: full name, date of birth, email address, mobile number, and username
• Identity verification documents for KYC compliance: government-issued ID, proof of address, and other documents requested during verification
• Financial information necessary to process PHP deposits and withdrawals, including bank account details and e-wallet references
• Communications you send to the 18gl support team via email or in-platform messaging

Information collected automatically:

• Device information: device type, operating system, browser type, and screen resolution
• Usage data: pages visited, games played, time spent on the platform, and features used
• Log data: IP address, access timestamps, and error logs
• Cookie and session data: to maintain your logged-in state and remember platform preferences

The personal information collected by 18gl is used strictly for the purposes outlined below. We do not use your data for purposes beyond what is described here without your consent.

We do not use your data for automated decision-making that produces legal or similarly significant effects without human review. Analytics and platform improvement activities use aggregated or anonymised data wherever possible.

18gl does not sell, rent, or trade your personal information to third parties. We share your data only in the following limited circumstances, and only to the extent necessary for the purpose described:

• Payment processors and financial partners: To process your PHP deposits and withdrawals through Philippine bank transfer or local e-wallet channels. These partners receive only the financial information necessary to complete the transaction.
• Identity verification providers: To carry out KYC checks. Verification providers receive the documents and data necessary to confirm your identity and are contractually required to handle that data securely.
• Technology and infrastructure providers: Platform hosting, security services, and analytics providers that support the operation of 18gl may have access to aggregated or technical data as part of their service delivery.
• Compliance and legal obligations: Where required by applicable law or in response to a valid legal request, we may disclose information to relevant authorities. We will only do so to the extent required.

Protecting the personal information of 18gl players is a core operational priority. The security measures in place include:

• SSL/TLS encryption on all data transmitted between your device and the 18gl platform — covering the website, mobile app, and all API communications.
• OTP (One-Time Password) verification for sensitive account actions such as password changes, withdrawal requests, and email updates.
• Biometric login on the 18gl mobile app, reducing reliance on password-only authentication.
• Access controls that restrict employee access to personal data based on job function — data is accessed only by those who need it to perform their role.
• Regular security reviews of platform infrastructure and data handling procedures.

While 18gl takes reasonable and proportionate steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password, enable all available security features, and contact support immediately if you suspect your account has been accessed without your authorisation.

18gl retains personal information for as long as your account is active and for a defined period following account closure. The retention period varies by data type:

• Account information is retained for the duration of your account's active status and for a period afterward as required for compliance purposes.
• Financial transaction records, including PHP deposit and withdrawal history, may be retained for a longer period to meet financial recordkeeping obligations.
• Identity verification documents are retained as required for KYC compliance obligations and then securely deleted.
• Usage and analytics data is typically anonymised or deleted within a shorter period after it is no longer required for platform improvement purposes.

When data is no longer required and the retention period has passed, it is deleted or anonymised using secure methods so that it can no longer be linked to you.

18gl uses cookies — small text files stored on your device — and similar technologies to support the operation of the platform. Here's how they are used:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security tokens that protect your account. Disabling these will affect your ability to use 18gl.
• Preference cookies: Remember your platform settings and display preferences between sessions.
• Analytics cookies: Collect anonymised data about how the platform is used — which pages are visited most, where users encounter issues, and how features are used. This helps us improve 18gl for all players.

You can manage cookie settings through your browser's privacy controls. Blocking all cookies may affect the functionality of the 18gl website. The mobile app uses similar session-management technologies that are necessary for the app to operate correctly.

As a player on 18gl, you have the following rights in relation to your personal data. To exercise any of these rights, contact the 18gl support team at [email protected] with your account details and the specific request.

• Right of access: You can request a copy of the personal information 18gl holds about you.
• Right to rectification: If any information we hold is inaccurate or incomplete, you can request that it be corrected.
• Right to erasure: You can request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to any retention obligations.
• Right to object: You can object to the processing of your personal data for purposes such as marketing.
• Right to data portability: In certain circumstances, you can request that data you have provided to 18gl be transferred to you in a structured, machine-readable format.

If you have questions about this Privacy Policy, how 18gl handles your personal data, or how to exercise your data rights, please reach out to the support team:

Email: [email protected]
Platform: 18gl.vu

This Privacy Policy may be updated from time to time to reflect changes in how the platform operates, changes in applicable obligations, or improvements to how we explain our data practices. We encourage you to review this page periodically. The "Last updated" date at the top of this page will always reflect the most recent revision.

By continuing to use 18gl after any update to this Privacy Policy, you accept the revised version. If you have concerns about an update, please contact us before continuing to use the platform.